Refund policy

Updated 2 November 2026.

Size or colour exchanges

Selected the wrong size or colour? Email info@kandui.au with your order number and preferred replacement before returning it. Exchanges depend on stock. Items must be unworn apart from trying on, unwashed and in resaleable condition with tags attached.

You pay return postage and replacement delivery for these exchanges. Original delivery charges are not refunded. We do not offer change-of-mind refunds. Any return rights offered when your order was placed still apply.

Faulty, damaged or incorrect items

Your Australian Consumer Law rights apply, including to sale items. For a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For a minor failure, we provide a free remedy within a reasonable time; further rights apply if it is not resolved.

Email us with reasonable proof of purchase and details of the problem; photos help where practical. We will provide return instructions and may assess the item. Original packaging and tags are not required for consumer-guarantee claims. We cover reasonable return costs for confirmed faulty or incorrectly supplied items. Refunds go to the original payment method unless agreed otherwise.

No fixed store deadline limits your consumer-guarantee rights. Nothing here excludes rights under Australian Consumer Law or other mandatory consumer laws, including New Zealand law.